Communication Skills in Pharmacy: Process, Barriers & How to Overcome Them B.Pharmacy 1st Semester 2025 (2024-2025) Previous Year's Question Papers/Notes Download - HK Technical PGIMS

1. Communication skills   

• Immportance
• The communication process
• Components of communication process

2. Communication and barriers

• Types of barriers 
• Factors of all barriers 

This document provides a comprehensive guide to communication skills tailored for pharmacy students and professionals, covering the communication process, types of barriers, and practical strategies to overcome them.

Key Highlights:

1. Communication Process:

   • Components: Sender, encoding, message, channel, decoding, receiver, and feedback.

   • Importance: Coordination, decision-making, motivation, and employee morale in pharmacy practice.

2. Barriers to Communication:

   • Physical: Environmental distractions, distance, disabilities.

   • Cultural: Language differences, diverse backgrounds, religious influences.

   • Emotional: Fear, mistrust, stress affecting clarity.

   • Organizational: Workplace hierarchies and policies.

3. Overcoming Barriers:

   • Physical: Use technology, optimize environments.

   • Cultural: Cross-cultural training, group collaborations.

   • Language: Speak clearly, ask for clarifications.

   • Emotional: Practice active listening, peer support.